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February 2-4, 2027 | Las Vegas, NV

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Ana Cristina Arroyo

Ana Cristina Arroyo

Sales RepresentativeWilsonart

Ana Cristina Arroyo is a building materials professional with nearly a decade of experience in the residential design industry, specializing in surface materials, specification, and product education. She holds a Bachelor of Arts in Biology and Sociology from Cornell University and is passionate about connecting scientific research with design practice to enhance the way people experience built environments.

Throughout her career, Ana has held positions in specification, sales, and business development within the surfaces industry, developing a comprehensive understanding of material performance, product selection, and industry trends. She currently serves as Membership Chair for the NKBA South Florida Chapter, where she supports professional engagement and industry collaboration.

Ana’s interdisciplinary background enables her to examine the relationship between materials, human behavior, and perception, bringing a unique perspective to conversations about design and wellness. She is particularly interested in how insights from biology, neuroscience, and environmental psychology can inform more intentional, human-centered design decisions.

As a previous KBIS Voices from the Industry speaker and a 2026 VFTI panelist, Ana is committed to education and knowledge sharing. She enjoys translating complex research into practical, actionable strategies that help design professionals create spaces that are not only functional and beautiful, but also supportive of human well-being and everyday experience.

The Science of First Impressions: How Material Choices Influence Client Perception

Design professionals influence far more than aesthetics. Every material selection contributes to how clients perceive and emotionally experience a spa

Design professionals influence far more than aesthetics. Every material selection contributes to how clients perceive and emotionally experience a space.

Research in biology, neuroscience, and environmental psychology demonstrates that humans rapidly

Design professionals influence far more than aesthetics. Every material selection contributes to how clients perceive and emotionally experience a space.

Research in biology, neuroscience, and environmental psychology demonstrates that humans rapidly process environmental cues, forming impressions of comfort, luxury, safety, and quality within seconds. Texture, color, pattern, reflectivity, and material composition all influence these subconsciou

Design professionals influence far more than aesthetics. Every material selection contributes to how clients perceive and emotionally experience a space.

Research in biology, neuroscience, and environmental psychology demonstrates that humans rapidly process environmental cues, forming impressions of comfort, luxury, safety, and quality within seconds. Texture, color, pattern, reflectivity, and material composition all influence these subconscious responses, often before a client can articulate what they are experiencing.

This presentation explores the science behind first impressions and how design professionals can use evidence-based principles to create more intentional client experiences. Through scientific research, visual examples, and kitchen and bath case studies, attendees will discover how material choices influence perception, emotional response, and purchasing behavior.

Participants will gain a practical understanding of the relationship between material selection and human perception, along with actionable strategies for presenting recommendations in ways that build client confidence and strengthen project outcomes.

Attendees will leave with a framework for evaluating materials beyond aesthetics and performance alone, allowing them to make more intentional design decisions that enhance both client experience and project success.

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PresentationSession Type
Ana Cristina Arroyo
Ana Cristina ArroyoSales Representative, Wilsonart
Capacity Unlimited:No
Learning Objectives:1. Explain how the human brain processes environmental cues and forms first impressions of interior spaces. 2. Identify material characteristics, including texture, color, pattern, and finish, that influence perceptions of comfort, quality, luxury, and trust. 3. Evaluate the role of biological and psychological responses in shaping client preferences and purchasing decisions. 4. Apply evidence-based principles to material selection and client presentations to create more intentional, human-centered design experiences.
On-Demand:No
Option for On-Demand:No
Presentation Approach:Interactive presentation combining scientific research, visual case studies, audience polling, and Q&A to explore how material choices influence client perception
Thu Feb 193:00 PM – 4:00 PMS230-FG

Wine & Design – The Wellness Blueprint: Spaces that Nurture Body, Mind, and Spirit (Registration Required)

Join us for light bites and drinks during our VFTI Wine and Design series. This free event is open to VFTI attendees, but advance registration is requ

Join us for light bites and drinks during our VFTI Wine and Design series. This free event is open to VFTI attendees, but advance registration is required as space is limited.

This session explores how intentional design can transform everyday enviro

Join us for light bites and drinks during our VFTI Wine and Design series. This free event is open to VFTI attendees, but advance registration is required as space is limited.

This session explores how intentional design can transform everyday environments into spaces of healing, connection, and emotional alignment. Attendees will learn how color, texture, and material choices affect perception and behavior, how biophilic and sensory principles s

Join us for light bites and drinks during our VFTI Wine and Design series. This free event is open to VFTI attendees, but advance registration is required as space is limited.

This session explores how intentional design can transform everyday environments into spaces of healing, connection, and emotional alignment. Attendees will learn how color, texture, and material choices affect perception and behavior, how biophilic and sensory principles support physical and emotional recovery, and how cultural sensitivity and emotional intelligence can guide truly personalized design. 

Don't forget to reserve your seat!

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Panel (Registration Required)Session TypeVFTI Special EventSession Track
Ana Cristina Arroyo
Sandra Diaz Velasco
Cindy Aplanalp-Ruzicka
Paula Kennedy, CMKBD
Ana Cristina Arroyo
Ana Cristina ArroyoSales Representative, Wilsonart
Sandra Diaz Velasco
Sandra Diaz VelascoArchitect, EOLO A&I DESIGN
Cindy Aplanalp-Ruzicka
Cindy Aplanalp-RuzickaFounder and principal designer of Chairma Design Group, Co-Founder of Löyly Sauna Lounge, Chairma Design Group, Löyly Sauna Lounge
Paula Kennedy, CMKBD
Paula Kennedy, CMKBDInspirational Speaker. Designer. Writer. Creativity Guru. Educator. Coach. Serial Entrepreneur., Timeless Kitchen Design L.L.C.
Ana Cristina Arroyo
Ana Cristina ArroyoSales Representative, Wilsonart
Sandra Diaz Velasco
Sandra Diaz VelascoArchitect, EOLO A&I DESIGN
Cindy Aplanalp-Ruzicka
Cindy Aplanalp-RuzickaFounder and principal designer of Chairma Design Group, Co-Founder of Löyly Sauna Lounge, Chairma Design Group, Löyly Sauna Lounge
Paula Kennedy, CMKBD
Paula Kennedy, CMKBDInspirational Speaker. Designer. Writer. Creativity Guru. Educator. Coach. Serial Entrepreneur., Timeless Kitchen Design L.L.C.
Capacity Unlimited:No
On-Demand:No
Option for On-Demand:No
Type:VFTI Conference