FAQs

Attendee

I am currently registered to attend KBIS. Can I roll my registration over to the 2021 KBIS virtual event?

Current KBIS registrants will automatically have their registration transferred to the virtual event with the same access they had for the in-person event. KBIS will process a refund for the difference between the applicable in-person registration fee and the virtual registration fee. Refunds will be issued within 60 days to the card that was originally used to pay for your registration.

Spouse registrants will be converted to an Expo Pass.

What if I want to change my registration access for the virtual event?

If you would like to upgrade your virtual registration access to an Education + Expo Pass you can do so by logging back into your registration record (opening back up in November), choosing the upgraded registration option and provide the additional payment online.

If you would like to remove the education access from an Education + Expo Pass registration then you will need to submit a written request to kbis@experient-inc.com by November 7 and a refund of the difference between the Education + Expo Pass and the virtual Expo Pass will be issued to the card that was originally used to pay for your registration within 60 days of receipt of your request.

How do I cancel my registration?

If you would like to cancel your registration you will need to submit a written request to kbis@experient-inc.com by November 7 and a refund will be issued to the card that was originally used to pay for your registration within 60 days of receipt of your request. After November 7, refund requests will not be honored.

Is there a deadline for registration refund requests?

Yes. November 7, 2020 is the deadline to request a refund to your KBIS 2021 in-person event registration.

PLEASE NOTE: Registration Customer Service cannot process any booth refunds. Please contact your account representative or view the Exhibitor FAQs below for details.

Do you have more information regarding the KBIS Virtual event?

We will be launching a virtual show and events platform during the second week of February that will offer interactive and immersive experiences for both exhibitors and attendees from wherever they are in the world. Full details coming soon.

Exhibitor

I am currently contracted to exhibit at the show. Who do I contact about my booth space?

Please expect an email from us in the next few days that will provide options for your funds. Please remember to check your spam folder in case you do not see this email.

For any questions related to the options provided, please contact your Account Executive.

Can I roll funds paid towards KBIS 2021 to KBIS 2022?

Yes! Please review the full policy here.

Can I roll funds paid towards the KBIS 2021 virtual event?

Yes! Please review the full policy here.

Will KBIS Virtual be offering virtual sponsorship opportunities?

Yes! Our virtual packages will be available the week of October 19th.

I booked a badge scanner through Experient. How do I get a refund?

Please send an email to answers.leadservices@experient-inc.com with a copy of your receipt/confirmation or invoice number. Please allow 7-10 business days for processing by Experient.

Will I get the same booth location for KBIS 2022?

Not necessarily, as booth selection is based on priority points, not first-right-of-refusal. An explanation of the KBIS 2022 space selection process can be found here.

Is the floorplan staying the same for KBIS 2022?

KBIS 2022 will be in Orlando, Florida in the same halls as KBIS 2021 (West and South Halls of the Orange County Convention Center).

What options will be available in the virtual platform?

We will be providing three different sponsorship levels for exhibitors to choose from in the virtual platform. There will also be additional opportunities beyond those levels for added exposure.

Will KBIS and IBS have a joint virtual platform?

Yes. KBIS and IBS will co-locate virtually and use the same base platform. Attendees will have access to both shows.

Will the virtual event date be the same as the onsite event dates?

The virtual event date will be the week of February 8th, 2021.

Will I receive priority points towards KBIS 2022 if I exhibit in the 2021 virtual event?

Yes! Link to policy revision here.

General

Should I cancel my flight?

Yes. Many airlines are offering waived change fees at this time.

What about my hotel reservation?

If your hotel reservations were booked through our official housing provider onPeak, your reservation will be automatically cancelled with no charge or penalty to you. No other follow up will be necessary.

What are the future dates for KBIS 2022?

February 8-10, 2022 in Orlando, Florida.

The Leading Kitchen And Bath Design Event!