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LAS VEGAS • FEB 27 – FEB 29, 2024


2020 Presents the Evolution of Consumer Experience

Jan 19, 2016

Online and Cloud-Enabled Solutions Allow for Interactive Collaboration

2020, the world’s leading provider of applications and enterprise solutions dedicated to interior design, space planning and furniture manufacturing, today presents at KBIS 2016 in Las Vegas, Nevada, to share the evolution of the consumer experience with homeowners playing a greater role in design collaboration.

With all the available online tools to search for ideas and products, consumers today want to play a bigger role in the design process.  They are web-savvy and have ideas and visions for their future space, but it’s hard for them to translate those ideas into starting points and get a holistic view of how their collection of inspiration tie together. And since they do most of their research whenever they have free moment waiting for an appointment or while their kids are practice, they need a way to pull their ideas together and collaborate with a designer at home or when on the go on their mobile device. New collaboration technologies that let consumers and professionals work together on a design from any device with a web browser will change the way home projects will happen.

Today, designers can only access manufacturer catalog content from files they have collected and downloaded which become out of date and only cover a small subset of available products and options.  Consumers are now use to being able to quickly search for and narrow choices over a wide range of manufacturers.  To keep up, designers will need to adapt and be able to search across all manufacturers to better serve their clients.  This will mean being able to access content in the cloud with real-time updates.

Big retailers are already moving toward omni-channel go-to-market and soon will be rolling out collaborative design applications on the web.  Competition for brand recognition, customer interaction and market share is a constant struggle to stay ahead so manufacturers will soon follow to provide online solutions and content catalogs for consumers to interact with during their purchasing process.  Independent design professionals and dealers will need to be proactive in their learning of online and cloud-enabled ways of doing business to keep their offerings relevant and provide their tech-savvy clients the interactive collaboration they will come to expect.

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About 2020

2020 helps professional designers, retailers and manufacturers in the interior design and furniture industries capture ideas, inspire innovation and streamline processes. By providing end-to-end solutions and the world’s largest collection of manufacturers’ catalogs, 2020 provides businesses with the software and content to be more efficient, integrated and productive. 2020 applications allow professional designers to create kitchens, bathrooms, closets and commercial offices which look as stunning on the screen as they do in reality. 2020 helps retailers to inspire the imagination of their customers and provide an on-line design and shopping experience for home projects. Our solutions for furniture and cabinet manufacturers deliver a complete manufacturing operations management capability to run their factories at maximum efficiency.

Founded in 1987 and headquartered in Laval, Quebec, 2020 employs over 500 people, has direct operations in 11 countries, and supports customers in many more locations around the world through a network of value added resellers.

Media Contact:

Karen Curtis

+1 514 332 4112 x5088

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