The KBIS team is monitoring the COVID-19 situation daily and following the guidelines set-forth by our federal and local governments and health agencies and are in close contact with local authorities. With the show being another 4 months away and the state of the pandemic being so fluid, we remain cautiously optimistic that we will be able to host a safe event next February. In addition, we are working with other show teams within Emerald who are staging shows ahead of our event to ensure the highest level of control measures and best practices are being implemented around the show and onsite.

Our focus is to keep attendees, exhibitors and the greater active community updated regularly. We will be updating this page regularly as we determine guidelines for KBIS 2021.


Revised Exhibitor Refund Policies (as of August 10, 2020)

KBIS 2021 Exhibitor Refund Policy

In the event of the show cancellation:

KBIS 2021 Show Cancellation Refund Policy


Floor Plan Directional Charts

KBIS 2021 West Hall Traffic Flow

KBIS 2021 South Hall Traffic Flow

IBS 2021 West Hall Traffic Flow



Exhibitor Best Practices 

NKBAs The Future of Trade Shows and Events 

Emerald’s Preparedness, Prevention & Response Plan

Orange County Convention Center and Visit Orlando Resources

Healthy Business Travel Information 

Healthy Travel and Reopening Information 

Orlando Pioneers New, Personalized Medical Concierge Program for Convention Events

Operational Procedures and Guidelines

West Building Security Checkpoint


Freeman Resources

Freeman: Concepts to ReEngage

Freeman: Concepts to ReEngage Video

Freeman: Commitment and Hygiene Protocols

Freeman: Design Considerations for a Post-COVID-19 World


Catering Resources

Sodexo and Centerplate – Solutions to Start and Stay Strong in Convention Centers

OCCC Centerplate Response to COVID-19


Virtual Experience

What options are available in the virtual platform?

We will be providing three different sponsorship levels for exhibitors to choose from in the virtual platform. There will also be additional opportunities beyond those levels for added exposure.

Current exhibitors will receive an included level of exposure within the platform with the opportunity to upgrade. Base packages will start around a couple thousand dollars.

Virtual package information will be available mid-October 2020.

Will KBIS and IBS have a joint virtual platform?

KBIS and IBS will be working collaboratively and using a common provider for the virtual event. Virtual registration for either event will allow access to both shows. 

If I am not exhibiting at KBIS 2021, can my brand have a presence on the KBIS virtual platform?

KBIS will have a virtual platform that will serve as a hybrid to the onsite event. All current exhibitors will have an included level of exposure in the virtual platform as well as opportunities for higher levels of exposure. Brands that were exhibiting at KBIS 2021 at any point (even if the exhibitor has since cancelled) can participate in the virtual show.

Live Event

Is the February 9-11, 2021 in-person edition of KBIS still scheduled to take place considering the final payment deadline was moved to October 1, 2020?

Yes.  Extending the final payment deadline to October 1st was implemented to provide our KBIS exhibitors some additional time and flexibility around their exhibit planning.  With the show being another 4 months away and the state of the pandemic being so fluid, we remain cautiously optimistic that we will be able to host a safe event next February. 

How does exhibitor participation look currently?

Check out the floor plan (check back the week of Oct. 5!) to see who will be exhibiting at KBIS 2021!

What happens if I need to cancel my booth space?

Please refer to the updated exhibitor refund policy, here.

If I need to cancel my booth space for KBIS 2021, can I still maintain my onsite booking appointment for KBIS 2022?

Please refer to the updated exhibitor refund policy, here.

What is KBIS doing to address new guidelines that will need to be put in place due to COVID-19?

We will be following guidelines set forth by the CDC, state and local officials in the coming months.  We are actively working with the Orange County Convention Center to develop on onsite preparedness plan. As we make decisions in regard to aisle width, social distancing, crowd control and other safety measures we will update our exhibitors and attendees.

Are there any specific guidelines I need to follow regarding my booth design?

See a list of best practices here. 

What is the Orange County Convention Center doing to address COVID-19?

The OCCC has launched a website with their COVID-19 initiatives and resources, found here

Is there an approximate date we will be informed regarding any booth changes (reduction of booth size / relocation, due to needing to widen aisles, etc.)?

We have not received any direction/mandate on this yet from the OCCC.  We are actively working with Freeman and NAHB to look at different options/scenarios now so that when we do get directive from the OCCC we can move quickly.

Is there an approximate date where a decision would be made to cancel KBIS?

As mentioned above, we are monitoring the situation on a daily basis.  As with most things during this crisis, this is a fluid situation, and we will provide further updates as they become available. 

What happens if KBIS is canceled?

Please refer to the updated show cancellation policy, here, or contact your Account Executive.

When will housing open for KBIS 2021?

Housing is now open! You can book your hotel here

How do you think COVID-19 will affect attendance?

Unfortunately, we cannot predict our attendance numbers.  However, we will be very proactive in implementing various ways to support our attendees as it relates to the show.  Some of the initiatives we are working on with our show partners are listed below:

  • Potential Badge-Less Entry, self-printing badge stations, or print-at-home options
  • Option for attendees to attend KBIS virtually via a platform that would run alongside the onsite event. Exhibitor’s presence in a virtual platform will give them the ability to expand audience reach substantially
  • Potential expansion of show hours to accommodate fewer crowds at different times of the day
  • Attendees, exhibitors, speakers, sponsors and partners will be required to wear face masks at all times as part of the Emerald Preparedness, Prevention & Response Plan
  • Addition of one-way and/or wider aisles
  • Additional hand washing stations
  • Additional hand sanitizer dispensers
  • Deeper, more frequent cleaning of high traffic and high touch areas
  • No carpet in the expo hall
  • Temperature checks of attendees, exhibitors, and staff